Refund and Cancellation Policy

At Humo Azul Luxe, we are committed to providing a seamless, transparent, and premium shopping experience. We encourage all customers to review our cancellation and refund policy before placing an order.

Order Cancellation

Orders may only be canceled prior to shipment.

Once a shipping confirmation email containing a tracking number has been issued, your order has already been processed by our logistics team and can no longer be modified, canceled, or refunded.

Refund Requests Within 24 Hours

You may request the cancellation of your order and receive a full refund within 24 hours of placing your order.

To do so, please contact our customer support team as soon as possible using the contact information provided on our website.

Refund Requests After 24 Hours

After the initial 24-hour period, orders generally enter the preparation and fulfillment stage. At this point, they are no longer eligible for a full refund.

Shipped Orders

Once an order has been shipped and a tracking number has been provided, refunds can no longer be issued.

We kindly ask customers to carefully review all order details before completing their purchase.

Package Insurance and Customs Procedures

All of our shipments are covered by logistical protection measures.

In the event that a package is permanently held or seized by customs authorities and cannot be delivered, a full refund will be issued.

Shipping Address and Customer Information

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

If a package cannot be delivered due to an incorrect, incomplete, or otherwise inaccurate address provided by the customer, any costs associated with reshipping the package will be the responsibility of the customer.